
In life, everyone has something to say, everyone has a point that is intended to get across to other people. But how many times have you tried to render a message and instead of people understanding what you were trying to say, they understood almost the opposite? How many times have you tried to talk to someone and they simply didn’t listen to you? How many times the person you were talking to had its mind someplace else? I’m certain that it happened to you quite a few times. It’s natural. But after those unsuccessful experiences have you asked yourself why that occurred? Did you find a satisfying solution to the problem?
In order to express a certain thought the way you want it to come across, you have to keep a few things in mind.
1. Learn to listen
Talking to people, spreading ideas and rendering messages are parts of the process of communication. What is communication? Communication is the exchange of information and messages between different organisms. So you see, it is an exchange of information, a two way street. You give some, you receive some. Killing off either of them means that you’re no longer in the process of communication and as a result your point can’t get across to the other person.
Listening well leads to better relationships with employees, vendors, strategic partners and clients. Surveys show that miscommunication has high costs, including lowered productivity, increased turnover and higher stress. Most people want to be heard but rarely make the effort to listen to others.
If you don’t listen, you simply can’t be heard.
But maybe you already knew that you have to listen, and simply didn’t know how to do it. Here are a few simple guidelines to help you develop your listening skills:
- Be present;
- Resist distractions;
- Don’t do more things at once. When you’re talking to someone, do just one thing: listen to the person with whom you’re speaking;
- Lean forward slightly, focus your eyes on the speakers face and try not to fidget or glance away too frequently. Doing this will demonstrate your full attention;
- Remember and follow the golden rule of communication: every person is important and deserves your attention;
- Keep a flexible mind to others’ ideas; let go of your need to be right, if only temporarily. The need to be right is part of the human ego, and in 90% of the situations encountered in life the ego isn’t doing you any good, on the contrary;
- If you disagree, don’t tune out;
- Don’t jump to early to conclusions, listen to the whole message; Read the rest of this post »